Demand for ServiceNow experts is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with real‑world examples and a hands‑on approach.

ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.


Introduction

The ServiceNow Certified Implementation Specialist - IT Service Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist - IT Service Management certified.

Exam Purpose

The Certified Implementation Specialist - IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.

Audience 

The Certified Implementation Specialist - IT Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow ITSM Certified Implementation Specialist.

Recommended Knowledge & Education 

ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam.
• CSDM Fundamentals • Knowledge Management Fundamentals 
• Knowledge Management Implementation
• Major Incident Management Fundamentals
• Major Incident Management Implementation
• Scripting in ServiceNow Fundamentals Additional Recommended Experience
• 6+ months general ServiceNow platform experience
• 6+ months ServiceNow implementation experience
• General familiarity with industry terminology, acronyms, and initialisms