Introduction
The ServiceNow Certified Implementation Specialist - IT Service Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist - IT Service Management certified.Exam Purpose
The Certified Implementation Specialist - IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.Audience
The Certified Implementation Specialist - IT Service Management exam is available to
ServiceNow customers, partners, employees, and others interested in becoming a
ServiceNow ITSM Certified Implementation Specialist.
Recommended Knowledge & Education
ServiceNow recommends completion of the following Training Course(s) and
Certification(s) in preparation for the exam.
• CSDM Fundamentals
• Knowledge Management Fundamentals
• Knowledge Management Implementation
• Major Incident Management Fundamentals
• Major Incident Management Implementation
• Scripting in ServiceNow Fundamentals
Additional Recommended Experience
• 6+ months general ServiceNow platform experience
• 6+ months ServiceNow implementation experience
• General familiarity with industry terminology, acronyms, and initialisms